How do I make a claim?
24 hr Medical & Emergency Assistance
What to do in case of a medical emergency
In the event of any illness, injury, accident or hospitalisation involving anyone insured under this policy,
where the anticipated costs are likely to exceed £250, you must notify the Emergency Assistance Service.
They will direct you to an appropriate medical facility and may be able to guarantee costs on your behalf.
When contacting our Emergency Assistance Service please ensure you quote the Master Policy Reference: WHIIL/Cover4travel/06/2011.
TEL: 0044 (0) 844 879 8313 or 0044 (0) 208 836 4932
24 Hours a day, 365 days a year.
Note: You must retain
receipts for medical & additional costs incurred.
Hospital Treatment Abroad
If you are admitted to hospital abroad, you must contact the Emergency Assistance Service immediately.
If you do not, this could mean that the Insurer will not provide cover or they may reduce the amount they pay for medical expenses.
If you are not admitted to hospital, but you receive medical treatment abroad as an outpatient,
you should pay the hospital or clinic and claim back your medical expenses from the claims services when you return to the United Kingdom.
Returning early to the United Kingdom
If you have to return early to the United Kingdom under Section A1 (cancellation and curtailment) or
Section B (emergency medical expenses and repatriation), our Emergency Assistance Service must authorise this.
If they do not, this could mean that the Insurer will not provide cover or they may reduce the amount they pay for your return to the United Kingdom.
Our Emergency Assistance Service reserve the right to repatriate you should the Insurers medical advisors view you as being fit to travel.
When contacting our Emergency Assistance Service please ensure you quote the Master Policy Reference: WHIIL/Cover4travel/06/2011.
TEL: 0044 (0) 844 879 8313 or 00 (0) 208 763 4923
24 Hours a day, 365 days a
year.
Note: You must retain
receipts for medical & additional costs incurred
For all sections:
If you need to make a claim, please obtain a claim form no later than 31 days after the event by:
TELEPHONING OUR CLAIMS TEAM
0871 664 7995 **
Monday to Friday 9.00am – 5.00 pm
Quoting reference: WHIIL/Cover4travel/06/2011
** Calls from BT land lines cost 10p per minute. Calls from mobiles
and other networks may be extra.
OR WRITING TO US
Cover4travel Claims Service,
White Horse Administration Services Ltd,
PO BOX 5633,
Walsall,
WS6 9BB,
England
When you contact us, please ensure that you have the following information available to you,
as we will require it to process your claim
- Master policy reference of WHIIL/Cover4travel/06/2011
- Your policy number
- Date of purchase of your policy
- Travel itinerary
- Country and resort you visited or intended to visit
- Actual or intended travel dates
- Incident date
- Brief circumstances of your claim
- Value of your claim
Please note that your claim may be delayed if you are unable to provide us with the above information.