DEFINITIONS

Cover4travel is a trading style of UK & Ireland Insurance Services (Online) Limited.

In these terms and conditions, "We /us/our" refer to:

UK & Ireland Insurance Services (Online) Limited, Bank House, Warwick Street, Manchester, M25 3HN

STATUS

UK & Ireland Insurance Services (Online) Limited is an Independent Insurance Intermediary, which is authorised and regulated by the Financial Services Authority. Our Register Number is 312248.

You can check this on the FSA’s website www.fsa.gov.uk/register/ or by contacting the FSA on 0845 606 1234.

EXPLAINING OUR SERVICE

We act as an Independent Insurance Intermediary on your behalf. Our service includes:

• Advising and arranging your insurance cover with insurers to meet your requirements.

• Helping you with any ongoing changes you may have to make.

FINANCIAL SERVICES COMPENSATION SCHEME (FSCS)

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Full details and further information on the scheme are available from the FSCS.

PRODUCTS

For travel insurance we offer products from White Horse Insurance Ireland Limited, Registered Office: Bay 89.2, Free Zone West, Shannon, Co Clare, Republic of Ireland.

SECURITY

We do not guarantee the solvency of any insurer we place business with. A liability for the premium, whether in full or pro-rata, may arise under policies where a participating insurer becomes insolvent.

FEES

In addition to premium charged by Insurers we also normally make the following charges to cover administration costs and for other services provided. These charges will be advised to you where they apply.

• Arranging New Polices:                                       £5.00

•  Mid-term adjustments:                                       £5.00

• Mid-term cancellations:                                      £10.00

• Renewals:                                                          £5.00

• Replacement / Duplicate Certificates:                   £5.00

We normally accept payment by certain credit or debit cards. You should enquire which payment options are available to you.

REMUNERATION

Our remuneration will be either a fee as agreed with you or commission, which is the percentage of the premium paid by you and a combination of both where appropriate. We are committed to ensuring complete transparency of our remuneration and we will, at your request, fully disclose our remuneration.

Commission and fees are for the policy period, and we will be entitled to retain commission and fees in relation to policies placed by us.

CANCELLATION CLAUSE

Your insurance contract may include a cancellation clause. If you are a retail customer, this is mandatory. Full cancellation details will be explained to you during the negotiation process. In the event that you fail to pay your premium by the due date, the insurance may be cancelled forthwith or by insurers, giving notice of the cancellation.

In the event of cancellation, insurers may return a pro rata premium to us, but you are advised to check your insurance policy for full details of your insurer’s cancellation clause.

Once our remuneration has been earned, in the event that the insurance is cancelled after inception, our fees or commission will not usually be returnable.

TERMINIATION

Our services may be terminated without cause or penalty by giving one months notice in writing. In the event that you terminate our services, other than at the expiry of the policy, we will be entitled to retain any fees and all of the commission payable.

The responsibility for handling claims reported after the date of termination shall in the absence of an express agreement be the responsibility of the party taking over the role.

CLAIMS

If you need to make a claim on your policy or need to report an incident that may result in a claim, then you should notify your insurance company as soon as possible even if you do not have all the details to hand as any delay may cause problems later on. Most insurers have claims telephone help lines details of which should be located in your policy documentation. If you are unable to locate this information: or you require advice then please contact us on 0844 826 2031*.

COMPLAINTS

We take complaints seriously, if you wish to register a complaint, please write to:

The Complaints Manager, Cover4travel, UK & Ireland Insurance (Online) Limited, Bank House, Warwick Street, Manchester, M25 3HN or contact this office on 0844 826 2031*.

If we cannot settle the complaint satisfactorily, you may be entitled to refer your complaint to the Financial Ombudsman Service. Details of how to do this will be provided to you in these circumstances.

DATA PROTECTION

We are registered under the Data Protection Act 1998 and we undertake to comply with the Act in all our dealings with personal data, which will be kept secure. You are entitled to see personal information we hold about you in our records. Requests are subject to an administration fee of £10.00

Unless required by law, public interest and regulators or by your consent, all information you supply will be kept confidential to us and parties involved in the normal course of arranging and administrating your insurance without your prior consent. We may provide you with information about other products and services, which we feel may be appropriate to you. We may pass information about you to credit reference agencies for the purpose of arranging payments by installments and may also pass to them details of your payment record with us. If you do not wish to receive marketing information, or allow us to disclose information about you to other parties, please notify us in writing.

IMPORTANT

Insurers pass information to the Claims and Underwriting Exchange Register, run by Insurance Database Services Ltd (IDS Ltd). The aim is to help us to check information provided and also prevent fraudulent claims. When we deal with a request for insurance, we may search these registers. Under the conditions of your policy, you must tell us about any incident (such as an accident or theft) which may or may not give rise to a claim. When you tell us about an incident, we will pass information relating to it to the registers. We may search these databases when you apply for insurance, in the event of any incident or claim, or at time of renewal to validate your claims history or that of any person or property likely to be involved in the policy or claim.

HOW WE HANDLE YOUR MONEY

Your premiums are held in a Trust account which has been set up in accordance with strict rules laid down by the FSA. We are the Agent of Insurers for the collection of premiums. We are required to inform you that we may use your premium to settle premiums due under other policies including those payable by other clients. Similarly, claims and premium refunds can also be paid to clients before receiving remittance of those monies from the insurer. In arranging your insurance we may employ the services of other intermediaries who are regulated by the FSA and your premium may be passed to these intermediaries for payment to insurers. We will retain any interest or investment returns derived from holding you money

MONEY LAUNDERING/PROCEEDS OF CRIME ACT

Money Laundering regulations require us to obtain evidence of client’s identity at the start of a business relationship. We may ask for sight of your passport, utility bill or bank statements. For companies evidence usually consists of a copy of the Certificate of Incorporation or we may check the Companies House register.

DUTY OF DISCLOSURE

It is your responsibility to provide complete and accurate information when you take out your insurance policy, now throughout the life of your policy, and when you renew your insurance. It is important all statements you make at quotation stage, on proposal forms, claims forms and other documentation are full and accurate. A fact or circumstance is material if it would influence the judgement of a prudent insurer in fixing the premium or determining whether they would take the risk. Please note that failure to disclose material information could invalidate your insurance cover, and part of, or all of a claim may not be paid or the contract voided.

Please keep copies of documentation sent by or received from us. Please contact us if you are in doubt on any aspect.

GOVERNING LAW

Our Terms of Business will be governed by and construed in accordance with English Law

* For our joint protection calls may be monitored and/or recorded. Calls will be charged at a maximum 5p a minute from a BT line. Calls from non BT phone lines may vary.  Telephone lines are open Monday to Friday 9:00am - 5:00pm excluding public holidays.